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The Difference Between Brand Purpose, Vision and Mission

September 6, 2016 by Carla Johnson The ability for a brand to separate itself from the rest of the market and rally employees to deliver distinguishing experiences for customers is a challenge for every company. Taking care of the daily details of running a business of any size is demanding. Add to that the fact that more customers want to …

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How Marketing & HR Can Build a Much Better Brand Together

August 25, 2016 by Michelle Smith Enduring brands are built by people – not ads, clicks or views. Marketing has traditionally taken the lead in communicating the corporate brand promise, but when it comes to delivering on those promises, its people from all around the organization who have to do the meticulous work of successfully bringing the brand promise to …

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6 Killer Examples of Content-Driven Experiences

July 5, 2016 If ever there were a profession suffering from motion sickness, it’s marketing. Upheaval from a sea of constant change is truly the new norm. Sure footing is a thing of the past. As we look to deliver value within our organizations, we find that our arms need to span greater breadths and depths. First we thought alignment …

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Brand Your Company: How to Tell Your Organization’s Story

June 30, 2016 Once upon a time, storytelling was something business professionals did when they got home from work if they had children to lull to sleep. Today, however, it is being touted as a core skill that those at all corporate levels should master. And with good reason. Storytelling has earned such attention because, quite simply, it works. Stories …

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Creating a Unified Brand Experience

April 5, 2016 Every day, the digital world shines a spotlight on brand inconsistencies. Employees and potential candidates might get one impression, customers and partners may have another experience, while investors and influencers might see an altogether different picture. The result is brand confusion – or worse – brand conflict. Customers expect much more from brands now – they increasingly …

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How Marriott and GE Built Audiences Through Experiences

September 8, 2015 In 1990, there were only eight channels to reach someone – events, direct mail, fax, TV, radio, phone, billboards, and print magazines and newsletters. We didn’t have a lot of competition for someone’s attention. But today we do. Marketers constantly battle to prove how we’re “better” than the competition and we’re terrible at it. We’ve created so …

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Ideation and Brainstorming: The art of team building through agreement

July 1, 2014 What’s better than sitting in a bland conference room, sun beating through the windows and fluorescent lights buzzing while your boss drones on about a brainstorming session? Probably everything. Brainstorming. It always begins with that cliché, “Remember, there are no bad ideas.” Which actually isn’t true. There are lots of bad ideas: The mullet. Parachute pants. New …

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Teach Employees to Tell Your Brand Story

September 24, 2013 “Let me tell you a story…” is one of the most powerful phrases you hear. Yet while people relish this from Hollywood movies and best-selling authors, they often shun it in the board room. They shouldn’t. Some companies are slowly starting to understand the power of storytelling. Cisco uses it to strengthen its brand through The Network …

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Why Content Marketing and Human Resources Should be Friends

“Great stories happen to those who can tell them.” – Ira Glass Last week Colorado Biz Magazine published an article I wrote about storytelling and why it always needs to start on the inside of a company, rather than through marketing to the outside audiences. I think as a writer, it’s conversations like the one that his article prompted, and others …

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The 50/50 Split Between External and Internal Branding

Last week I wrote a blog post for the Content Marketing Institute about Why Brand Storytelling Must Start With Human Resources. Based on the responses I’ve received, this definitely hit a chord. A colleague of mine is a CMO for a multi-billion dollar technology company, and we talked about the piece. Interestingly, with this of a global size firm, I assumed …

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The Aura of Authenticity

Photo :: Jay Baer, Convince & Convert (left) moderates the morning keynote panel “Are We Getting Better or Just Busier,” with Mario Sundar (LinkedIn), Chris Brogan (Human Business Works) and Mark Schaefer (Schaefer Marketing Solutions). I spent the early part of last week at the Social Media Marketing World conference in San Diego, one of my favorite cities. The marketing hype was no lie, it …