Chief Experience Officer
Customer experience is more than customer service
Creating connected, integrated and seamless experiences, online with offline
One of the primary drivers of change for business has been digital transformation. But with the shift to a heavy digital-first experience, brands have neglected the bigger picture: creating a connected, integrated and seamless experience for customers who bounce between online and real-world interactions with brands.
When we look at business under the lens of an ever-more sophisticated customer, delivering transformational digital experiences is no longer enough. Instead, we have to deliver transformational experiences. A cohesive customer experience strategy highlights a company’s commitment to both serving customers and empowering employees.