Posts Tagged 'Carlos Hidalgo'

Experiencing Customers To Deliver Customer Experience

Posted on December 12th, 2017 · Posted in C-Suite, Customer Experience, Marketing

December 12, 2017 by Carlos Hidalgo In a newly published study, nearly two-thirds of buyers told Merkle that they are challenged by vendors and sales reps that are more interested in.. read more

Five Customer Experience Challenges That Must Be Overcome

Posted on November 28th, 2017 · Posted in Customer Experience, Marketing

November 28, 2017 by Carlos Hidalgo Customer experience continues to take center stage with high-performing B2B organizations.  According to a Forbes Insights, EY Study on Customer Experience, 69% of CMO’s state.. read more

The Need to Empower Employees for Customer Experience

October 5, 2017 by Carlos Hidalgo What does it mean to “empower employees” and why is it so important to delivering customer experience? Why should organizations go beyond enabling and.. read more

Is Your B2B Organization Ready for Customer Experience?

Posted on September 19th, 2017 · Posted in Customer Experience

September 19, 2017 by Carlos Hidalgo A 2015 study by Accenture shows that the overwhelming majority of B2B executives are either increasing their customer experience investment or at the very least maintaining.. read more

Why Customer Success May Not be Driving Growth for Your Brand

Posted on August 22nd, 2017 · Posted in Customer Experience, Marketing, Sales

August 22, 2017 by Carlos Hidalgo It has long been thought that part of delivering a world-class customer experience is ensuring customer success. B2B organizations are making large investments in.. read more

Equipping Employees for Customer Experience

August 8, 2017 by Carlos Hidalgo B2B customer experience continues to be center stage with a majority of corporate executives listing this is one of their strategic initiatives for 2017… read more

34 of the Best Non-Marketing Books for Marketers

Posted on May 30th, 2017 · Posted in Creativity, Marketing, Storytelling

May 30, 2017 by Carla Johnson A few weeks ago, Jay Acunzo asked me how I felt travel affects creativity. He certainly hit a hot button for me, because when.. read more