Posts Tagged 'Empathy'

The (Fixable) $600 Billion Hit to Your Bottom Line

Posted on June 13th, 2017 · Posted in Customer Experience, Employee Engagement, Internal Communications

June 13, 2017 by Carla Johnson I’ve written many times before that no company can deliver remarkable customer experiences without an eye to employees and their level of engagement. Marketing.. read more

How Giving Useful Ideas and Secrets Builds Trust

Posted on May 4th, 2017 · Posted in Corporate Culture, Customer Experience, Marketing, Sales

May 4, 2017 by Brian Carroll I had coffee with a potential partner, and our conversation ebbed to us talking about business philosophy, marketing, and lead generation. I talked about.. read more

Hearts or Minds, Which Do You Want?

Posted on March 30th, 2017 · Posted in Creativity, Customer Experience, Marketing, Storytelling

March 30, 2017 by Carla Johnson Elliot was a good husband and father. Then he began to complain of headaches and seemed to lose his concentration and sense of responsibility… read more

4 Ways You Can Humanize Marketing and Build Relationships

Posted on March 21st, 2017 · Posted in Creativity, Marketing

March 21, 2017 by Brian Carroll We need to stop treating our customers like objects with our marketing and treat them like people. Be human first by recognizing their humanity. So how.. read more

Empathy, Orwell and Experiences

Posted on March 16th, 2017 · Posted in Corporate Culture, Creativity, Customer Experience

March 16, 2017 by Carla Johnson In his book Down and Out in Paris and London, author George Orwell (of 1984 and Animal Farm fame…) tells the story of penniless.. read more

5 Inspiring Storytelling Lessons from Dr. Martin Luther King, Jr.

Posted on January 17th, 2017 · Posted in Storytelling

January 17, 2017 by Carla Johnson Martin Luther King, Jr. was one of the most influential storytellers of the 20th century. A pastor, activist and humanitarian, King’s “I Have a.. read more

Why Empathy Matters in Storytelling and How to Use It

Posted on December 6th, 2016 · Posted in Creativity, Storytelling

December 6, 2016 by Carla Johnson In his book Down and Out in Paris and London, author George Orwell (of 1984 and Animal Farm fame…) tells the story of penniless.. read more